Fast Shipping
and easy returns
Secure Shopping
with fast checkout
Call Us
(908)-735-2411
Welcome to Flying High!

Customer Service

Shipping & Delivery
We will do our utmost to ship your product as quickly as possible.  Please understand that product availability dictates delivery time.  We will alert you if any part of your purchase is on backorder, or if there is any other problem affecting a timely delivery.
Privacy & Security
Your privacy is important to us at Flying High, LLC.  We will never share, sell, rent or trade your telephone number, email address, credit card information or any other private information to any entity outside of Flying High, LLC.  Please review our Privacy Policy, Information Sharing, and Tracking Cookie Usage here: Privacy Policy
Returns & Replacements
We at Flying High, LLC are proud of the products that we feature.  If you are unhappy with your purchase, please call us at 908-735-2411 or email us at flyinghigh@flyinghighllc.com If the problem was through a fault of ours, i.e. a product defect, we will issue a full refund.  If it is for any reason beyond our control, we will charge a 20% re-stocking fee.
Within 15 days of shipment, you may return merchandise item in new condition with its original packaging and accessories*. We will issue a full refund for the price of any item you return that meets these conditions. We can only refund shipping costs if the return is a result of our error. (* Cupola orders with custom pre-cut roof pitch cannot be returned. Custom items cannot be returned.)
Problems, Questions or Suggestions
If you have any questions regarding your order, please e-mail or call at the contact numbers shown above.

 

Ordering
All orders must be processed, order processing can take from two to four days depending on the season.  If you have not been contacted regarding your order please contact us immediately at flyinghigh@flyinghighllc.com so that we can identify the issue and ensure the product is sent.
Payment, Pricing & Promotions
All prices and promotions are subject to change without notice.  Additionally, some products may cost more depending on country and shipping/freight costs. flyinghighllc.com is currently only able to accept payment through Paypal or Google Checkout Merchant Accounts, if you would like to pay over the phone or by check, please call 908-735-2411.
Viewing Orders
Orders may be viewed online through creating an account on Flying High, LLC.  Flying High, LLC. makes no warranty as to the accuracy of the information contained within the account as shipping methods differ.  We will do our best to provide tracking information via e-mail or phone call to the number you provide.
Updating Account Information
You are responsible for maintaining and updating your account information, incorrect shipping information in your account profile could result in your products being shipped to the wrong location.  Additionally, Flying High, LLC has the right to terminate access with or without notice and to remove accounts immediately or after a thirty day idle period.